You know what it's like, I am describing the life of so many South Africans. Once in a while, you get an opportunity to take a step back, a breather, a chance to gain some perspective; on that particular day, this perspective came in the form of The Hyatt Regency Johannesburg.
We may as well have missed our appointment at the Spa we were so late! We ran into the neatly decorated therapy centre on the upper floor, sweating, heaving, exhausted, ready to strip Joburg’s stress off and dive onto the massage table just to see if we could eke out 10 minutes of enjoyment from what was left of our full body massage. The ladies from Amani Spa were so forgiving and kind and splashed with a fair portion of humour, they rearranged everything and we were able to enjoy Spa heaven for the next few hours. Here was our first experience of the service that caused one to feel that you were being waited on by a long lost friend.
A suite overlooking the streets of Joburg highlighted the privileged position in which we found ourselves, the hustle and bustle below us and the lights of the city shining in every direction, while behind us was a beautifully appointed room, far more impressive than any in my own home but just as welcoming. I was dragged back from my thoughts by a knock on the door. A very motherly type stood outside, offering a fruit bowl and bottled water- just to ensure that I was settled in my home for the night.
The exclusive Regency Club Lounge on the 7th floor gave us some insight into the family that is The Hyatt Johannesburg. A couple of French students, a particularly intense looking Asian man and a business meeting comprising 3 men, a South African, an American and a Londoner, joined us as we watched the sun set over the Johannesburg CBD and pitied the unfortunate souls fighting their way through the traffic of the M1 in the distance. In another corner, a married couple were enjoying the view and their delicious canapés, whispering quietly to each other. A young man deep in concentration, focussed on his computer screen. The variety and class of the people was only matched by that of the food and wine on offer. But what was clear to see was that whoever you are and whatever you do you, a place can be found for you at the Hyatt.
"Savour the fresh flavours of Thailand" is not quite the headline you expect to see in a South African restaurant. Dinner at the oneNINEone restaurant in the lobby of the Hyatt Johannesburg was a kaleidoscope of cultural experiences. At our table we were able to enjoy the succulent taste of perfectly cooked fillet as well delicious green curry which was so authentic it was as if it had been flown in directly from Thailand. In fact the Hyatt Regency had almost achieved the impossible – they had brought Bankok to South Africa as they had organised that three chefs from Grand Hyatt Erawan Bangkok were spending the week with their South African counterparts. It just so happened that we were there on their last night and were able to see the kitchen from where we were sitting - in the midst of a very efficiently run kitchen we witnessed warm interactions between the chefs, hugging and joking with each other as though they had a known each other for years. The Asian chefs, like us, had been made a part of the Hyatt family. What an incredible celebration of cultural diversity!
Whether for business or pleasure The Hyatt offers a unique South African experience. Situated in the heart of Rosebank, walking distance from the Gautrain and only 25km from O.R. Thambo International Airport. 24-hour Business Centre and 24-hour in-room dining. Adjoining to the Firs Shopping Centre, Rosebank The Zone and The Mall of Rosebank with access to a multitude of shops, restaurants and cinemas. Nearby to the Sandton CBD, The Hyatt really does cater to the individual. Meeting and conference facilities include nine meeting rooms, two boardrooms and extensive garden terraces, while the elegant ballroom is the ideal setting for an exquisite banquet. And if you have a moment, enjoy an invigorating workout in the Fitness Centre or spend the day by the outdoor heated pool. Whatever your needs The Hyatt will try to meet them!
Let me be clear, I honestly believe that there is no such thing as perfect service. Either its over-done or not done well enough. Certain ways of doing things may please some people but completely annoy others. So what is the solution? The Hyatt have found a wonderful balance of excellent service delivered in an authentic way. I think that this approach allows the richness of South African culture to shine through. It is this warmth coupled with 1st world professionalism and contemporary design that will ensure that your experience at The Hyatt Regent, Johannesburg is one you will want to repeat, regularly!